ULIRVISION promises to provide customers with in-time, professional and superior after-sales service of our thermal imaging device.

You may enjoy the replacement or refund service, free warranty service, and paid repair service within the scope of regulation as long as your products are bought from the authorized distributors, overseas sales. Please keep your purchase vouchers and SN number well in order to exercise relevant rights.

As one of the global leading thermal imaging camera manufacturers, ULIRVISION assuredly provides One Year Warranty.

ULIRVISION high standards in design and quality of thermal imaging system enable ULIRVISION to support its products with a one year warranty period. Lifelong repair is guaranteed.

The following product damages caused by factors other than the company or other reasons are not included in the company's free maintenance:

1. The installation is incorrect
2. Voltage mismatch
3. Improper use due to failure to follow the instructions for use 4. Repairs or modifications not authorized by the company
5. The machine lacks the necessary maintenance
6. Does not provide the proper working environment
7. Product damage due to secondary transportation by users
8. System failure caused by software or viruses other than our company
9. Force majeure such as natural disasters (lightning strikes, earthguakes, tsunamis, etc.) and accidents

The above guarantees have the same legal effect on each user. Other rights may apply to specific customers only due to changes in the country or region.

Over 10 years of experience goes into every product ULIRVISION makes, it really means something in terms of our lifelong repair. We have been devoted to providing cutting-edge thermal imaging systems and we're here to say:

ULIRVISION escort you, protect you, and make you see further!

If you have any further problems, please contact us and we will provide our help as soon as possible

Tel:+86(0)571 8720 6252; +86(0)571 8720 9887

Fax:+86(0)571 8512 5358

E-mail: overseas@ulirvision.com